Refund Policy

At Solution Health, we aim to ensure complete satisfaction with every purchase. If you are not fully satisfied with your order, we are here to help.

Eligibility for Refunds & Returns

• Products may be returned within 7 days of purchase.

• Items must be unused, unopened, and in their original packaging.

• Due to hygiene and safety reasons, certain medical products (e.g., stoma supplies, wound care items, incontinence products, custom-fit prostheses) are non-returnable unless they are defective.

Defective or Incorrect Items
If you receive a defective product or an incorrect item, please contact us within 48 hours of delivery. Our team will arrange a replacement or refund after product verification.

Return Process

1. Contact our Customer Services Team with your order number and the reason for return.

2. Our team will review your request and provide return instructions.

3. Once the returned item is inspected and approved, your refund will be processed.

Refund Method
Approved refunds will be issued to the original payment method. Processing time may vary depending on your financial institution.

For any questions regarding our refund policy, please reach out to our Customer Services Team. We are here to provide clarity and assistance at every step.