Product

FAQs

1. What types of products do you offer?

We provide a wide range of healthcare products including stoma care supplies, wound care solutions, incontinence products, pressure-relief mattresses and cushions, cosmetic prostheses, nursing accessories, rehabilitation equipment, and patient transfer systems.

2. Do you provide professional consultations?

Yes. Our product specialists and nursing team offer personalised consultations to help customers choose the most suitable solutions based on their medical and lifestyle needs.

3. Can I visit your clinic for product fitting or assessment?

Absolutely. Our specialist nursing clinic offers one-on-one assessment, product education, and fitting assistance. Appointments are recommended.

4. What if I am unsure which product is right for me?

 You may contact our customer service hotline or schedule a consultation with our nursing clinic. We will guide you through the available options.

5. How do I track my order?

Once your order is confirmed, you will receive a notification with shipment details. For further assistance, please contact our customer services team.

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